Order Online!
Parts Solutions
Product Solutions
Login
 
 More Resources
Harry Alter Smart Buys
Energy Efficiency Incentives
Service and Support
Training
Literature
HVAC Software
HVAC Partners
TEC Talk
Join Our Mailing List
HVAC Solutions
 
 
 
 
 
Service and Support
At TEC we understand the increasing challenges dealers face in today’s HVAC industry. That is why our staff of service managers and inside engineers will be available for all your needs. Quite simply, TEC offers you the best post sales support in the business

Our Service Department
Every model sold through TEC is supported technically, even before you purchase. All of our service technicians are seasoned veterans in the HVAC business. Additionally, they are also factory trained to not only trouble shoot your issues, but to train your employees with the proper installation & service methods necessary to demonstrate a competitive advantage! Contact us by phone 708-418-7900.

From Phone to Job Site
Our service personnel are here to help you get the job done, no matter what it takes. From planning solutions, troubleshooting advice over the phone, to actually coming out to the job site and lending a hand. We are offer support on everything from commercial equipment to small residential jobs. Our support team members are ready to go.

Inside Engineers
In addition to our service department, TEC offers a large staff of inside engineers available to our dealers. These experts are available to help you with many of your questions including
  • Sizing Equipment
  • Technical Questions
  • Stock Status
  • Tax Credits
  • Quotes
  • Troubleshooting
  • Startups
and much, much more! Contact us by phone 708-418-7830.

Warranty Department
Our warranty department is here to serve you and all your warranty claim questions. Contact us by phone 708-418-7960.

Credit Department
Will provide you with the highest level of support. We are staffed locally and have a very good understanding of the marketplace. When you join the TEC team, you will be assigned a credit analyst that will work closely with you to help you manage your credit line. Contact us by phone 708-418-7920.

Lien Waiver Request | Invoice Gateway (see invoices and statements) | Fill out a credit application
Enter a dispute

Helping you help your customers
Qualifying customers can obtain access to incentive stocking programs and extended terms. TEC is also a provider for customer financing, available as soon as you join our team. Homeowner Benefits:
  • Low monthly payments of $20 or 2% of balance
  • No annual fee
  • No minimum purchase
  • Direct deposit program
  • No prepayment penalties
Contacts
Residential Jim Ottoman
Commercial Mike Smid
Parts Louise O'Connor
Controls Matt Owen
Service Technical Support 708-418-7900
Credit Group Ernie Pudliner
Inside Engineering Support 708-418-7830
Literature 708-418-7850
 Customer Portal
Login
Password
Forgot your password?   

 Other Product Partners

Controls, hydronic, and IAQ solutions
Water heaters and storage tanks
High efficiency boilers and water heating
Duct-free splits and variable refrigerant flow (VRF)
Gas-fired unit heaters and make-up air units
Unique thermostat solutions
Thru-the-wall condensing units and fan coil products
Traditional and high efficiency gas-fired boilers

Custom air handling solutions